Frequently Asked Questions — KBS Small Appliances

KBS Small Appliances specializes in automatic bread makers, electric meat grinders, and a curated selection of smart kitchen gadgets. All products are designed for home use and built to professional standards.

We ship exclusively within the contiguous United States and offer free standard shipping on every order — no minimum purchase required.

At this time, KBS only ships to US addresses. We do not currently fulfill orders to Canada, the UK, or other international destinations.

Before your first use, remove all packaging, wipe the bread pan with a damp cloth, and run a quick cycle without ingredients to eliminate any manufacturing residue. Your bread maker includes a printed quick-start guide — follow it step by step for your first loaf.

Most KBS bread makers support 15 to 19 baking programs including Basic White, Whole Wheat, French, Sweet, Gluten-Free, Quick Bread, Jam, Cake, and Dough. Check your specific model's manual for the full program list.

The most common cause is old or inactive yeast. Always use fresh yeast and make sure it does not come into direct contact with salt before mixing begins. Use lukewarm water between 100°F and 110°F for best results.

Yes. KBS bread makers include a dedicated Gluten-Free program with a different mixing and rise cycle optimized for gluten-free flours. Use certified gluten-free ingredients and avoid cross-contamination for best results.

Always unplug the unit before cleaning. Remove the bread pan and kneading paddle and wash them separately with warm soapy water. Wipe the interior with a damp cloth — never submerge the main unit in water. Dry all parts thoroughly before reassembling.

All KBS appliances come with a 4-year manufacturer warranty from the date of purchase. The warranty covers manufacturing defects and component failures under normal use. It does not cover damage from misuse, accidents, or unauthorized modifications.

Contact our support team via the Contact page with your order number and a description of the issue. We will guide you through the process, which may include replacement parts or a full unit exchange.

First, check that the unit is properly plugged in and the outlet is working. Consult the troubleshooting section of your product manual for error code guidance. If the issue persists, contact our customer support team and we will help you resolve it.

Once your order ships, you will receive a confirmation email with a tracking number. Use the link in that email to follow your package in real time.

We accept returns within 30 days of delivery for unused items in original packaging. If your product arrived damaged or defective, contact us immediately and we will arrange a replacement or full refund at no cost to you.